Shipping & Returns

Shipping

In-stock orders placed before 2pm Central ship the same business day. Orders after the cutoff, and orders placed on weekends or holidays, ship the next business day. UPS is our primary parcel carrier. From our Midwest warehouse, ground service reaches most of the Midwest in one to two business days and either coast in three to four.

You will get a tracking number by email when the label prints. If tracking has not moved for more than two business days, contact us and we will chase the carrier.

Oversized and freight items

Items too large or heavy for parcel service (presses, large jacks, compressors) ship by freight. Freight is quoted per order before you pay. Inspect freight deliveries before signing; note any damage on the delivery receipt.

Damaged or wrong items

If your order arrives damaged, defective, or not what you ordered, emailsupport@thetoolguys.com within a few days of delivery with your order number and photos of the item and packaging. We will send a replacement or a refund, and a return label when the item needs to come back. You will not pay return shipping for our mistake or the carrier's.

Returns

For any other return, contact support before sending anything back so we can confirm the item is returnable and issue the right paperwork. Unused items in their original packaging are generally straightforward; used items and cut goods are handled case by case.

Warranty claims

Most lines we carry are covered by their manufacturer's warranty. Send the SKU, proof of purchase, and a photo of the problem to support and we will route the claim or replace the item, whichever gets you working faster.